Turning ideas
into impact.

02 / Résumé

Experience that delivers.

A career connecting emerging technology, reliable delivery, and people.

Professional experience

USAA

Senior Software Developer and Integrator / Senior Software Engineer
Aug 2012 - Present

• Built a sustained invention portfolio resulting in five issued U.S. patents across distributed ledgers, secure delivery, mutual authentication, IoT security, and telecommunications.
• Led development of a digital innovation platform that generated more than 80 member ideas within one month of launch; facilitated eight invention sessions and 93 innovation activities to engage teams in structured ideation.
• Advanced emerging-technology exploration through generative AI delivery, machine learning, blockchain, Web3, computer vision, AWS, Terraform, and Firebase research; translated findings into proposals, prototypes, invention submissions, and knowledge-sharing sessions.
• Delivered a new member-facing life-event support service to production and collaborated on a high-profile generative AI initiative that finished on time and received stakeholder and sponsor acceptance.
• Mentored engineers through structured development goals, career guidance, Go learning, platform knowledge transfer, and onboarding; previously coached 20 new colleagues to support faster transition into software-development work.
• Delivered a modern member API to production that enabled integrations across multiple onboarding and eligibility experiences and contributed to retirement of legacy WebSphere workloads.
• Expanded continuous delivery safeguards with production validation and 100% rollback capability for delivered features; also advanced automated testing in build pipelines, including performance testing.
• Researched and resolved production HTTP 401 errors of previously unknown origin and implemented release-management capabilities to strengthen availability and operational support.
• Delivered earlier enterprise innovations including a health-cost advisory tool launched to 13 million members and service representatives, a digital claims flow that reduced payment time from 30 days to under 7 days, an accessible mobile check-deposit experience, and a regulatory search capability for legal users.

IBM

Software Engineer
Jan 2012 - Aug 2012

• Developed and integrated a multi-tier SaaS talent-management application using Java enterprise technologies, collaborating with client services and quality assurance to diagnose production defects, validate workflows, and implement corrections.

Nokia

Software Engineer
Jun 2011 - Jan 2012

• Reduced memory consumption of a traffic-management web interface by 75% and migrated multiple real-time, high-volume traffic applications to a new Java-based architecture.
• Managed production releases, implementation planning, testing, and deployment automation for high-availability traffic-information applications.

Infor Global Solutions

Software Engineer
Oct 2007 - Jun 2011

• Led design of a pricing formula engine supporting multi-line ordering, adjustment allocation, and units of measure; also designed and maintained the component data model.

Zen-tinel

Software Engineer
Jan 2006 - Oct 2007

• Developed GPS-enabled fleet-tracking and embedded telemetry solutions integrating GPS, RFID, vehicle diagnostics, mapping, and cellular communications for school transportation customers across 10 states.

Core skills

Software Engineering

API design & modernization • REST • Go • application development lifecycle

Delivery & Reliability

CI/CD • automated testing • rollback strategies • observability • on-call support

Cloud & Infrastructure

AWS • Terraform • Firebase research • infrastructure as code

Innovation Leadership

Generative AI • invention facilitation • patents • emerging technology • prototyping

Leadership

Technical mentoring • invention facilitation • stakeholder collaboration • knowledge sharing

Risk & Quality

Secure API migration • SDLC controls • compliance • defect remediation

People Leadership

Mentoring • coaching • onboarding • inclusive facilitation

Innovation Influence

Ideation programs • cross-team collaboration • stakeholder alignment • knowledge sharing

Languages

English • Mandarin • Cantonese • Malay • basic Japanese

Education & credentials

Indiana University of Pennsylvania | B.S. Computer Science, Minor in Mathematics | Honors, GPA 3.34